/* dashboard-support.css */
/* Admin support console (v2.24.0 redesign). Loaded after dashboard.css and
   uses its tokens (--card, --line, --red, --green, --amber, --serif…), so the
   console inherits the dashboard's dark palette rather than defining a second
   one.

   Scope note: these rules cover the ADMIN console only (.sup-card, .sup-msg,
   .sup-composer, the queue toolbar). The teacher-facing contact form still
   uses .sup-row / .sup-field / .sup-input from dashboard.css — those classes
   are deliberately untouched here.

   Design intent: the queue reads as a queue. Each ticket is a card with a
   coloured status rail down its left edge, so "what still needs me" is
   answerable at a glance without reading a word. Expanding a card reveals the
   conversation as a chat thread, because that is what it is. */

/* ---------- toolbar: search + refresh above the tabs ---------- */
.sup-toolbar{
  display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:16px;
}
.sup-search{
  flex:1 1 260px;min-width:0;background:#0C1119;border:1px solid var(--line-2);
  border-radius:11px;padding:10px 14px;color:var(--ink);font-family:var(--sans);
  font-size:14px;transition:border-color .16s var(--ease);
}
.sup-search:focus{outline:none;border-color:var(--red-2)}
.sup-search::placeholder{color:#4A5566}
.btn-sm{padding:9px 15px;font-size:13.5px;border-radius:11px}

/* ---------- relay explainer strip ---------- */
.sup-relay-note{
  display:flex;gap:11px;align-items:flex-start;margin-top:14px;padding:12px 15px;
  border:1px solid rgba(62,207,142,.28);background:rgba(62,207,142,.06);border-radius:12px;
}
.sup-relay-tag{
  flex:0 0 auto;font-size:10px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;
  color:var(--green);background:rgba(62,207,142,.12);border:1px solid rgba(62,207,142,.34);
  border-radius:999px;padding:3px 9px;margin-top:1px;
}
/* min-width:0 + overflow-wrap: this paragraph contains an email address and
   CC-XXXXXXXX, neither of which has a break opportunity. A flex item defaults
   to min-width:auto, so on a phone the long token refuses to shrink and pushes
   the whole page into horizontal scroll. */
.sup-relay-text{
  flex:1 1 auto;min-width:0;margin:0;
  font-size:13px;line-height:1.6;color:var(--muted);overflow-wrap:anywhere;
}
.sup-relay-text strong{color:var(--ink);font-weight:600}

/* ---------- tabs ---------- */
.sup-tabs{display:flex;gap:4px;margin:16px 0 10px;border-bottom:1px solid var(--line-2)}
.sup-tab{
  appearance:none;background:none;border:0;border-bottom:2px solid transparent;margin-bottom:-1px;
  display:inline-flex;align-items:center;gap:8px;padding:10px 14px;cursor:pointer;
  font-family:var(--sans);font-size:14px;font-weight:600;color:var(--faint);
  transition:color .16s var(--ease),border-color .16s var(--ease);
}
.sup-tab:hover{color:var(--ink)}
.sup-tab.is-active{color:var(--ink);border-bottom-color:var(--green)}
.sup-tab-count{
  font-size:11.5px;font-weight:700;min-width:20px;height:20px;padding:0 6px;border-radius:999px;
  display:inline-grid;place-items:center;background:var(--line-2);color:var(--muted);
}
.sup-tab.is-active .sup-tab-count{background:var(--green);color:#06281c}

/* ---------- the queue ---------- */
.sup-admin-list{display:flex;flex-direction:column;gap:9px;margin-top:14px}

.sup-card{
  border:1px solid var(--line-2);border-radius:14px;background:rgba(255,255,255,.02);
  overflow:hidden;transition:border-color .16s var(--ease),background .16s var(--ease);
}
.sup-card.is-open{border-color:#3a4654;background:rgba(255,255,255,.035)}
@media (hover:hover) and (pointer:fine){
  .sup-card:not(.is-open):hover{border-color:#33404e;background:rgba(255,255,255,.04)}
}

.sup-card-head{
  width:100%;display:grid;grid-template-columns:3px 1fr auto;align-items:stretch;gap:0;
  background:none;border:0;padding:0;cursor:pointer;text-align:left;color:inherit;font:inherit;
}
/* The status rail: colour before text. Amber = still owes a reply. */
.sup-card-rail{display:block;width:3px;align-self:stretch}
.sup-rail-open{background:var(--amber)}
.sup-rail-replied{background:var(--green)}

.sup-card-main{display:flex;flex-direction:column;gap:5px;min-width:0;padding:14px 8px 14px 15px}
.sup-card-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}
.sup-card-subj{
  font-family:var(--sans);font-size:15px;font-weight:600;color:var(--ink);
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%;
}
.sup-card-sub{display:flex;align-items:baseline;gap:7px;min-width:0;font-size:13px;color:var(--faint)}
.sup-card-who{font-weight:600;color:var(--muted);white-space:nowrap}
.sup-card-dot{color:var(--line-2)}
.sup-card-snip{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}

.sup-card-meta{display:flex;flex-direction:column;align-items:flex-end;gap:6px;padding:14px 15px 14px 8px;white-space:nowrap}
.sup-card-time{font-size:12px;color:var(--faint)}

.sup-status{
  font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:700;
  padding:3px 9px;border-radius:999px;white-space:nowrap;
}
.sup-status-open{color:var(--amber);background:var(--amber-soft);border:1px solid rgba(242,187,99,.35)}
.sup-status-replied{color:var(--green);background:rgba(62,207,142,.1);border:1px solid rgba(62,207,142,.32)}

/* Channel + category badges on the queue row. */
.sup-badge{
  font-size:10.5px;font-weight:700;letter-spacing:.04em;border-radius:6px;padding:2px 7px;
  white-space:nowrap;color:var(--faint);background:rgba(255,255,255,.04);border:1px solid var(--line-2);
}
.sup-badge-email{color:#8FB8FF;background:rgba(143,184,255,.09);border-color:rgba(143,184,255,.28)}
.sup-badge-form{color:var(--faint)}
.sup-badge-urgent{color:#FF8A6B;background:var(--red-soft);border-color:rgba(232,67,31,.45)}

/* ---------- expanded ticket ---------- */
.sup-card-body{padding:0 16px 16px;border-top:1px solid var(--line)}

.sup-from{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin:13px 0 12px;font-size:13px}
.sup-from-label{font-size:10.5px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--faint)}
.sup-from-mail{color:var(--ink);text-decoration:underline;text-underline-offset:3px;text-decoration-color:var(--line-2)}
.sup-from-mail:hover{text-decoration-color:var(--red-2)}
.sup-from-ref{
  font-family:var(--mono);font-size:11.5px;color:var(--faint);
  background:rgba(255,255,255,.04);border:1px solid var(--line-2);border-radius:6px;padding:2px 8px;
}

.sup-triage{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin:0 0 13px}
.sup-triage-label{font-size:10.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--faint)}
.sup-chip{
  font-size:11px;font-weight:600;border-radius:999px;padding:3px 10px;white-space:nowrap;
  color:var(--muted);background:rgba(255,255,255,.04);border:1px solid var(--line-2);
}
.sup-chip.urg-high{color:#FF8A6B;background:var(--red-soft);border-color:rgba(232,67,31,.4)}
.sup-chip.urg-normal{color:var(--amber);background:var(--amber-soft);border-color:rgba(242,187,99,.35)}
.sup-chip.sen-negative{color:#FF8A6B;background:var(--red-soft);border-color:rgba(232,67,31,.4)}
.sup-chip.sen-positive{color:var(--green);background:rgba(62,207,142,.1);border-color:rgba(62,207,142,.32)}
.sup-chip.disp-auto{color:var(--green);background:rgba(62,207,142,.1);border-color:rgba(62,207,142,.32)}
.sup-chip.disp-escalate{color:var(--amber);background:var(--amber-soft);border-color:rgba(242,187,99,.35)}
.sup-chip.danger{color:#FF8A6B;background:var(--red-soft);border-color:rgba(232,67,31,.45)}

/* ---------- conversation ---------- */
.sup-thread{
  display:flex;flex-direction:column;gap:14px;margin:0 0 15px;padding:15px;
  max-height:380px;overflow-y:auto;overscroll-behavior:contain;
  background:rgba(0,0,0,.22);border:1px solid var(--line);border-radius:12px;
}
.sup-thread-loading,.sup-thread-err{font-size:13px;color:var(--faint);margin:0}
.sup-thread-err{color:#FF8A6B;line-height:1.55}

.sup-msg{max-width:86%;align-self:flex-start;display:flex;flex-direction:column;gap:4px}
.sup-msg.out{align-self:flex-end;align-items:flex-end}
.sup-msg-meta{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap;font-size:11px;color:var(--faint)}
.sup-msg-who{font-weight:700;color:var(--muted)}
.sup-msg-via{
  font-size:10px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;
  color:var(--faint);background:rgba(255,255,255,.04);border:1px solid var(--line-2);
  border-radius:5px;padding:1px 6px;
}
.sup-msg-body{
  background:rgba(255,255,255,.055);color:var(--ink);border:1px solid var(--line-2);
  border-radius:13px 13px 13px 4px;padding:11px 14px;font-size:14px;line-height:1.6;
  white-space:pre-wrap;word-break:break-word;
}
.sup-msg-body.out{
  background:var(--red-soft);border-color:rgba(232,67,31,.3);border-radius:13px 13px 4px 13px;
}
.sup-msg-delivery{font-size:10.5px;font-weight:600;letter-spacing:.02em;line-height:1.5;max-width:100%}
.sup-msg-delivery.ok{color:var(--faint)}
.sup-msg-delivery.bad{color:#FF8A6B}

/* ---------- composer ---------- */
.sup-composer{
  border:1px solid var(--line-2);border-radius:13px;background:rgba(255,255,255,.02);
  padding:14px 16px;margin-bottom:14px;
}
.sup-composer.is-auto{border-color:rgba(62,207,142,.32);background:rgba(62,207,142,.05)}
.sup-composer-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:10px}
.sup-composer-title{font-size:12px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--faint)}
.sup-composer-conf{font-size:11.5px;color:var(--faint)}
.sup-composer-input{
  width:100%;background:#0C1119;border:1px solid var(--line-2);border-radius:10px;
  padding:11px 13px;color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.6;
  resize:vertical;min-height:120px;transition:border-color .16s var(--ease);
}
.sup-composer-input:focus{outline:none;border-color:var(--red-2)}
.sup-composer-input::placeholder{color:#4A5566}
.sup-composer-actions{display:flex;align-items:center;gap:11px;flex-wrap:wrap;margin-top:11px}
.sup-composer-note{font-size:11.5px;line-height:1.5;color:var(--faint);flex:1 1 200px;min-width:0}

.sup-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}

/* ---------- narrow screens ---------- */
@media (max-width:640px){
  /* Stack the relay note: side-by-side leaves the text a ~40-character
     column and the card grows absurdly tall on a phone. */
  .sup-relay-note{flex-direction:column;gap:9px}
  .sup-relay-tag{align-self:flex-start;margin-top:0}
  .sup-toolbar{gap:8px}
  .sup-search{flex:1 1 100%}
  .sup-card-head{grid-template-columns:3px 1fr}
  .sup-card-meta{
    grid-column:2;flex-direction:row;align-items:center;justify-content:flex-start;
    padding:0 15px 13px;gap:9px;
  }
  .sup-card-main{padding-bottom:9px}
  .sup-msg{max-width:100%}
  .sup-thread{max-height:none}
}