Terms of Service

1. The agreement

By installing the extension, creating an account, or using the Service, you agree to these Terms of Service and to the Privacy Policy. If you use the Service on behalf of a school or district, you confirm you are authorized to accept these terms for that organization. If you do not agree, do not use the Service.

2. The Service

Classroom Captions provides live speech-to-text captioning, real-time translation, classroom room sharing, transcripts, and related tools. Students join anonymously with a code and never need an account or payment. Teacher features require a signed-in account with an active subscription or trial.

3. Subscriptions and plan limits

• Plans and prices (plus any applicable taxes, billed by Stripe). Each plan is available monthly or annually; the annual price is 10% below twelve monthly payments.
  • Classroom — $6 per month or $64.80 per year: up to 2 translation languages at a time, up to 35 student devices connected to a class at once, and 100,000 characters of premium translation per calendar month.
  • Classroom Plus — $9 per month or $97.20 per year: up to 5 translation languages, 60 student devices, and 250,000 characters per month.
  • Campus — $14 per month or $151.20 per year: up to 12 translation languages, 90 student devices, and 600,000 characters per month.
  Every plan includes live captions, permanent class codes, live Q&A, transcripts, vocabulary, and parent links. Captions in your own language are never limited.
• What the limits mean. Translation languages is how many languages a class can be translated into at the same time; if more are selected than the plan allows, only that many are translated, giving priority to languages students in the room are reading. Student devices is how many student devices can be connected to one class at once; when a class is full, a new device waits and connects when a seat frees up (a device that disconnects frees its seat within about two minutes). Premium translation characters count only text sent to our premium translation engine, which takes over when the included engine is unavailable or busy; most captions translate through the included engine and do not count. If a month's allowance is used up, translation pauses until the first day of the next calendar month while captions in your own language continue. Allowances do not roll over.
• Changing plans: you can move between plans at any time through "Manage plan" (the Stripe billing portal). Stripe prorates the change on your next invoice. Limits change as soon as the new plan is active.
• Existing subscribers: if you subscribed before September 2, 2026 you stay on your original $6-per-month (or $64.80-per-year) plan with its original features for as long as that subscription continues without interruption. That plan carries Campus-level limits (12 translation languages, 90 student devices, 600,000 premium-translation characters per month). If it lapses or you switch plans, the plans above apply.
• Free trial: new accounts receive a 10-day free trial starting at sign-up, with Classroom Plus limits. No payment method is required for the trial; teacher features stop when the trial ends unless you subscribe.
• Auto-renewal: subscriptions renew automatically until cancelled — monthly plans each month, annual plans each year — and the payment method on file is charged for the new period. Before an annual plan renews we email you twice, about 30 days and about 5 days ahead, stating the renewal date and the amount. Those are billing notices about your own account, so they are sent whether or not you have opted out of our optional product news.
• Cancellation: cancel anytime via "Manage plan" (the Stripe billing portal) in the extension or teacher dashboard. Cancellation takes effect at the end of the current billing period; you keep access until then. On an annual plan that period can be up to twelve months — you keep access for all of it, and we do not prorate or refund the unused part of a year. We do not prorate or refund partial months either, except where the law requires it.
• Price and limit changes: we may change subscription prices or plan limits with at least 30 days' notice; changes apply from your next renewal after the notice period.

4. AI Coins

• AI Coins are a prepaid credit used for optional AI-powered features (AI transcription, AI translation, audio-file transcription). Coin packs are one-time purchases processed by Stripe.
• Subscribers only. AI Coin packs may be purchased only while you have an active paid subscription — they are a subscriber add-on, not a standalone product. A free trial does not qualify.
• All AI Coin sales are final. Payments for AI Coin packs are non-refundable in whole or in part. In particular, we do not provide refunds, account credit, or cash value for AI Coins that go unused — including any coins still remaining when your subscription or trial ends. AI Coins have no cash value, cannot be transferred or resold, and are forfeited if your account is terminated for abuse or deleted by you. Please purchase only the amount you expect to use.
• Coin consumption rates (for example, coins per minute of AI mode) are shown in the extension before use and may be adjusted prospectively; already-purchased coins are never retroactively re-priced for usage that already happened.
• Anti-abuse limits (such as a daily coin-spend cap) apply and are described in the product.

5. Acceptable use

You agree not to:

• abuse, overload, or flood the Service — including scripted caption/question flooding, join-code scanning, automated account creation, or circumventing rate limits and spend caps;
• reverse engineer, decompile, or extract non-public components or credentials from the Service, or use them outside the extension;
• resell, sublicense, or provide the Service to third parties as your own offering without written permission;
• use the Service to harass, defame, or harm others, to broadcast unlawful content, or to violate the privacy of students or anyone else;
• interfere with other users' rooms, captions, or accounts, or access data that is not yours;
• use the Service in violation of applicable law or your school's policies.

Termination for abuse: we may suspend or terminate accounts that violate these terms — including immediately and without notice for serious abuse. Where reasonable, we will warn you first. Terminated accounts forfeit remaining trial time and AI Coins; subscription refunds for the current period are at our discretion except where the law requires them.

6. Your content

You retain all rights to your speech, captions, and transcripts. You grant us the limited license needed to operate the Service: to process, translate, transmit, and temporarily store caption text so it can be displayed to you and your students. Transcripts are saved to your own Google Drive and remain entirely yours. You are responsible for what you say and share through the Service, and for following your school's rules about recording and sharing classroom content.

7. Third-party services

The Service depends on third parties — Stripe (payments), Supabase (database and authentication), OpenAI (AI transcription, AI translation, and moderation), Microsoft Azure AI Translator and Google Cloud Translation (caption translation), Google (sign-in, Drive, Chrome Web Store), Anthropic (the support assistant), and Brevo (email delivery). Their availability and terms are outside our control, and your use of those services through the Service is also subject to their terms. The full list, and what each one receives, is in the Privacy Policy.

8. Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uptime, uninterrupted availability, or that captions or translations will be accurate or error-free. Automatic speech recognition and machine translation make mistakes — do not rely on them where accuracy is critical (for example, legal, medical, or safety instructions) without human verification. The Service is a classroom aid, not a certified accessibility or interpretation service.

9. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill; and (b) our total liability for all claims arising out of or relating to the Service is limited to the amount you paid us in the twelve (12) months before the claim arose, or $50, whichever is greater. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Indemnity

You will indemnify and hold us harmless from claims arising out of your violation of these terms or your misuse of the Service, except to the extent caused by our own breach of this agreement.

11. Changes to the Service and these terms

We may improve, change, or discontinue features over time. We may update these terms; material changes will be posted on this page with an updated date, and continued use after a change means you accept it. If you do not accept a change, cancel your subscription and stop using the Service.

12. Governing law

These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Subject to Section 13 (Arbitration), any dispute that cannot be resolved informally will be brought in the state or federal courts located in Texas, and you consent to their jurisdiction. The Service is intended for use in the United States, and we make no representation that it is appropriate or available for use in other locations. Nothing in this section limits mandatory consumer protections of your place of residence.

13. Arbitration

Informal resolution first: before starting any formal proceeding, please contact us at support@classroomcaptions.com and give us 30 days to work it out — most disputes are resolved this way.

If we cannot resolve a dispute informally, you and Classroom Captions agree that any dispute, claim, or controversy arising out of or relating to these terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. The Federal Arbitration Act governs this section. The arbitration will be conducted by a single arbitrator, in English, in the county where you live or by videoconference, as the AAA rules provide. The arbitrator's award may be entered in any court with jurisdiction. AAA's rules and fee information are available at adr.org.

Individual basis: disputes will be arbitrated only on an individual basis — you and we each waive the right to a trial by jury and to participate in a class action or class-wide arbitration. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

Opt-out: you may opt out of this arbitration agreement by emailing support@classroomcaptions.com within 30 days of first accepting these terms, stating your account email and that you opt out of arbitration. Opting out does not affect any other part of these terms.

Nothing in this section limits mandatory consumer protections of your place of residence.

14. Miscellaneous

These terms plus the Privacy Policy are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it in connection with a sale or reorganization of the Service.

15. Contact

Questions about these terms: support@classroomcaptions.com